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Since I live in Namibia, I cannot go to a campus and get my academic transcript. And it has been an uphill battle. I did send my request to the general fax line as per the instructions, but who knows whether the instructions will be followed. I scoured the UNISA website and internet for email addresses, and started mailing all of them (probably 20 mails add's all in all). Finally someone responded and I was able to receive my academic transcript. I send a courier directly to this person and they collected it on my behalf. I gave clear instructions to the couriers as to the sealing of the envelope. I'm a bit OCD, so I want to be able to track the envelope when sending it off to WES. Otherwise UNISA will send it via snail mail. Received it this morning and everything is perfectly in order to send off to WES. Please pm me if you need his details. I know how frustrating the process can be and am more than willing to share any info.