Ottawa, ON
Canada's Capital City
Local club website : South African Rainbow Association - Ottawa
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5 Most Recent Posts
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By AdamCT · Posted
Hi Deirdre. I do not use Facebook so please feel free to paste my post there on my behalf. You can post it on any other forum / social media you deem fit. For what it's worth, the Canadian company that dealt with the Canada-leg of the journey (Worldwide Animal Travel) was fantastic, efficient and always responsive - I would strongly recommend them. To those reading this post, please do NOT make my mistake of using Petport. -
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By AdamCT · Posted
Personally, I would strongly discourage the use of Petport's services. We had a terrible experience with them - which may be unique to us - but happened nonetheless and left a very poor taste: Lack of agent communication - before, during and after the transportation. Lack of transparency on process - minimal details given even though requested on multiple occasions. No insight into what is meant to happen to our pet throughout Billing transparency - details of bill were requested multiple times, none given. Agent unreachable - This was the BIGGEST problem - during the flights and actual transport of our pet the agent was not reachable AT ALL. She did not provide any of the updates & photos that were promised and could not be reached AT ALL. Terrible after-hours service - incompetent and completely non-responsive after-hours support. NOT what you want during emergency situations -
By AdamCT · Posted
Personally, I would strongly discourage the use of Petport's services. We had a terrible experience with them - which may be unique to us - but happened nonetheless and left a very poor taste: Lack of agent communication - before, during and after the transportation. Lack of transparency on process - minimal details given even though requested on multiple occasions. No insight into what is meant to happen to our pet throughout Billing transparency - details of bill were requested multiple times, none given. Agent unreachable - This was the BIGGEST problem - during the flights and actual transport of our pet the agent was not reachable AT ALL. She did not provide any of the updates & photos that were promised and could not be reached AT ALL. Terrible after-hours service - incompetent and completely non-responsive after-hours support. NOT what you want during emergency situations -
By AdamCT · Posted
Personally, I would strongly discourage the use of Petport's services. We had a terrible experience with them - which may be unique to us - but happened nonetheless and left a very poor taste: Lack of agent communication - before, during and after the transportation. Lack of transparency on process - minimal details given even though requested on multiple occasions. No insight into what is meant to happen to our pet throughout Billing transparency - details of bill were requested multiple times, none given. Agent unreachable - This was the BIGGEST problem - during the flights and actual transport of our pet the agent was not reachable AT ALL. She did not provide any of the updates & photos that were promised and could not be reached AT ALL. Terrible after-hours service - incompetent and completely non-responsive after-hours support. NOT what you want during emergency situations
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